We offer a 30-day return policy. You have 30 days from receiving your order to request a return.

Return Conditions

To qualify for a return, the item must be:

• In the same condition you received it
  
• Unused / unworn
  
• In its original packaging
  
• Accompanied by a receipt or proof of purchase
  

To start a return, email us at info@marsandvenus.net.

Return address: Al Bateen, Abu Dhabi, UAE.

Please note: Items sent back without approval will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We cannot accept returns for:

• Custom or personalized items
  
• Perishable goods
  
• Hazardous materials or flammable items
  
• Personal care/beauty products once opened
  
• Sale items or gift cards
  

If you’re unsure whether your item can be returned, feel free to contact us.

Exchanges

For an exchange, please return the item first. Once approved, you may place a new order for the replacement.

Refunds

Once we receive and inspect your return, we will notify you of approval.

Approved refunds are issued to your original payment method within 10 business days.

If your refund takes longer than 15 business days after approval, please contact us at info@marsandvenus.net.